Jochen Wirtz Winning In Service Markets: Success Through Peo

Jochen Wirtz Positioning Services In Competitive Markets (taschenbuch)

Jochen Wirtz / Essentials Of Services Marketing

Jochen Wirtz Designing Customer Service Processes (taschenbuch)

Jochen Wirtz Service Marketing Communications (taschenbuch)

Jochen Wirtz Understanding Service Consumers (taschenbuch)

Essentials Of Services Marketing Jochen Wirtz Taschenbuch Englisch

Jochen Wirtz Crafting The Service Environment (taschenbuch)

Jochen Wirtz Developing Service Products And Brands (taschenbuch)

Jochen Wirtz Balancing Capacity And Demand In Service Operations

Jochen Wirtz Chr Services Marketing: People, Technology, Strategy

Jochen Wirtz Managing People For Service Advantage (taschenbuch)

Jochen Wirtz Service Quality And Productivity Management (taschenbuch)

Jochen Wirtz Building A World Class Service Organization (assessme

Jochen Wirtz Designing Complaint Handling And Service Recovery Str

Competing Through Supply Chain Management Creating Market-winning