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Jochen Wirtz Positioning Services In Competitive Markets (taschenbuch)

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Jochen Wirtz Balancing Capacity And Demand In Service Operations

Jochen Wirtz Developing Service Products And Brands (taschenbuch)

Jochen Wirtz Service Quality And Productivity Management (taschenbuch)

Jochen Wirtz Chr Services Marketing: People, Technology, Strategy

Jochen Wirtz Designing Complaint Handling And Service Recovery Str

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Competing Through Supply Chain Management Creating Market-winning