Berrett-Koehler, Fachbücher, Evaluating Training Programs (Englisch, James D. Kirkpatrick, Donald L. Kirkpatrick, 2006)

Foreword Foreword to the Third Edition Preface Part One: Concepts, Principles, Guidelines, and Techniques Chapter 1: Evaluating: Part of a Ten-Step Process Chapter 2: Reasons for Evaluating Chapter 3: The Four Levels: An Overview Chapter 4: Evaluating Reaction Chapter 5: Evaluating Learning Chapter 6: Evaluating Behavior Chapter 7: Evaluating Results Chapter 8: Implementing the Four Levels Chapter 9: Managing Change Chapter 10: Using Balanced Scorecards to Transfer Learning to Behavior Chapter 11: So How is E-Learning Different? Part Two: Case Studies of Implementation Chapter 12: Developing an Effective Level 1 Reaction Form: Duke Energy Corporation Chapter 13: Evaluating a Training Program for Nonexempt Employees: First Union National Bank Chapter 14: Evaluating a Training Program on Developing Supervisory Skills: Management Institute, University of Wisconsin Chapter 15: Evaluating a Leadership Training Program: Gap Inc. Chapter 16: Evaluating a Leadership Development Program: US Geological Survey. Chapter 17: Evaluating a Leadership Development Program: Caterpillar, Inc Chapter 18: Evaluating Desktop Application Courses: Pollak Learning Alliance (Australia) Chapter 19: Evaluating an Orientation Program for New Managers: Canada Revenue Agency, Pacific Region Chapter 20: Evaluating Training for an Outage Management System: Pacificorp Chapter 21: Evaluating a Coaching and Counseling Course: Grupo Iberdola(Spain) Chapter 22: Evaluating a Performance Learning Model: Defense Acquisition University Chapter 23: Evaluating an Information Technology Skills Training Program: The Regence Group Chapter 24: Evaluating a Performance Improvement Program: Toyota Motor Sales, U.S.A., Inc. Chapter 25: Evaluating a Career Development Initiative: Innovative Computer, Inc. Chapter 26: Evaluating the Four Levels by Using a New Assessment Process: Army and Air Force Exchange Services (AAFES) Chapter 27: Evaluating Training Program at All Four Levels: Cisco Systems, Inc Index The Authors.