Springer, Fachbücher, Measuring Customer Experience (Englisch, Philipp Klaus, 2014)
19,86 €
Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, this book offers a simple but thorough guide on how to master the challenges of the market, and how to deliver superior performance through effective customer experience management.
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Lieferzeit:3-5 Werktage
Hersteller:Springer