Jochen Wirtz Winning In Service Markets: Success Through People, T

Jochen Wirtz Positioning Services In Competitive Markets (taschenbuch)

Essentials Of Services Marketing Jochen Wirtz

Jochen Wirtz Designing Customer Service Processes (taschenbuch)

Jochen Wirtz Understanding Service Consumers (taschenbuch)

Jochen Wirtz Service Marketing Communications (taschenbuch)

Essentials Of Services Marketing Jochen Wirtz Taschenbuch Englisch

Jochen Wirtz Crafting The Service Environment (taschenbuch)

Jochen Wirtz Managing People For Service Advantage (taschenbuch)

Jochen Wirtz Chr Services Marketing: People, Technology, Strategy

Jochen Wirtz Balancing Capacity And Demand In Service Operations

Jochen Wirtz Service Quality And Productivity Management (taschenbuch)

Jochen Wirtz Developing Service Products And Brands (taschenbuch)

Jochen Wirtz Designing Complaint Handling And Service Recovery Str

Jochen Wirtz Building A World Class Service Organization (assessme

Competing Through Supply Chain Management Creating Market-winning