Jochen Wirtz Positioning Services In Competitive Markets (taschenbuch)

Jochen Wirtz Service Marketing Communications (taschenbuch)

Jochen Wirtz Understanding Service Consumers (taschenbuch)

Jochen Wirtz Crafting The Service Environment (taschenbuch)

Jochen Wirtz Service Quality And Productivity Management (taschenbuch)

Jochen Wirtz Developing Service Products And Brands (taschenbuch)

Jochen Wirtz Managing People For Service Advantage (taschenbuch)

Jochen Wirtz Winning In Service Markets: Success Through People, T

Jochen Wirtz Balancing Capacity And Demand In Service Operations

Jochen Wirtz Chr Services Marketing: People, Technology, Strategy

Positioning Strategy Of Service Sme In Foreign Fragmented Market |

Jochen Wirtz Designing Complaint Handling And Service Recovery Str

Jochen Wirtz Building A World Class Service Organization (assessme

Jochen Wirtz Designing Customer Service Processes (taschenbuch)

Essentials Of Services Marketing | Jochen Wirtz | Taschenbuch |

Essentials Of Services Marketing, Jochen Wirtz