Jochen Wirtz Chr Services Marketing: People, Technology, Strategy

Jochen Wirtz Service Marketing Communications (taschenbuch)

Jochen Wirtz Managing People For Service Advantage (taschenbuch)

Jochen Wirtz / Essentials Of Services Marketing

Essentials Of Services Marketing | Jochen Wirtz | Taschenbuch |

Jochen Wirtz Understanding Service Consumers (taschenbuch)

Jochen Wirtz Winning In Service Markets: Success Through People, T

Jochen Wirtz Positioning Services In Competitive Markets (taschenbuch)

Jochen Wirtz Crafting The Service Environment (taschenbuch)

Jochen Wirtz Service Quality And Productivity Management (taschenbuch)

Jochen Wirtz Balancing Capacity And Demand In Service Operations

Jochen Wirtz Developing Service Products And Brands (taschenbuch)

Jochen Wirtz Building A World Class Service Organization (assessme

Jochen Wirtz Designing Complaint Handling And Service Recovery Str

Jochen Wirtz Designing Customer Service Processes (taschenbuch)

James Wirtz Strategy In The Contemporary World (taschenbuch)